HG659 wireless not stable

[yangyang5973]

Hi Team,

I'm with TPG NBN for more than 2 years, and it's been a while, the wireless connection is not stable, especially with small devices, like phone, iPad. Laptops connection are always better than those small devices.

Sometimes, from smartphone, home wifi (from HG659) says connected but no internet.

Just wondering, is there any troubleshooting steps I could try?

Thanks in advance.

Regards,

Daniel

[Shane]

Hi @yangyang5973,

We ran an initial test to your service it shows getting a passing speed on the line and connected for 6d 5h 41m.

You may find these following articles that will help you on how to improve your Wireless Connection.

• Easy Steps to Improve Wi-Fi Connection In Your Home
   
• Wireless Channel on your modem - what is it and why should I change it?

Cheers!

[yangyang5973]

Thanks Shane for the help.

Your colleague just help upgraded HG659 firmware this Monday. I will try couple of days, to see if it's getting better performance or not.

Thanks.

[Shane]

We are glad to know that @yangyang5973. Let us know how it will go. Cheers!