Hi @5837402 , we have located an account using your community details, but we'd like to make sure that we got the right one.
Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
It appears that this account is already cancelled. Could you please confirm if you have other service other or Customer ID via private message?
Unit 7 12-22 Dora street Hurstville