Therefore, I encourage all who are affected by this despicable tactic who have been promised a service and offered an inferior product with no compensation - I encourage you to lodge a complaint with the Telecommunications Industry Ombudsman. (tio.com.au)
This gross misrepresentation of their services and their duplicity with their customers MUST ABSOLUTELY be held to account.
I have been working on your case personally with the help of the TPG FTTB manager to get your issue resolved.
In the last 24 hours we have made some progress and i have assigned a port to your service.
This means that you can get TPG FTTB.
I have given your details to a senior technician who will call you today to organise a suitable time for your to complete the installation.
Again we apologise that this could not have been resolved earlier and that you enjoy our TPG FTTB service into the future.