Hmm, this is concerning to read. I’m a new customer to TPG for less than a week and have had a ‘reg flag’ already. Your post is confirming some of my concerns.
My fibre modem arrived today, and the sales assistant whom sold me the product told me that I can install the service myself, and that I would not need a technician to do so. I made sure to clarify this twice, as my concern was that with Covid 19, that a technician would not be able to make it to install due to the potential of self-isolation / quarantine. She reassured me I could install it myself, so I went ahead and purchased the product.
In the following days after purchase, a technician contacted me directly and asked me to make an appointment with him to install the service. He said that the information I received from the sales assistant was WRONG. He would need to come and install the service.
The modem just arrived. And now, the technician cannot come install the service due to ”coronavirus”. Very frustrating. Not that the technician said he can’t come, I understand these are challenging times, it’s that I was mislead by the sales assistant (perhaps just to get a sale).
I’ve been with Optus for the last 3yrs and never had a problem like this. It’s concerning that all this has happened in less than 7days with tpg.
Considering my options, like you did above.
