Level 1a
I have had my modem sitting at my place for over a week now and have had no communication as to when the internet will be activated. Is there anyway to speed this process up? We are getting tired of waiting.

Good day @xJimiclegxx,


Welcome to TPG Community!


We've managed to review your account and it shows here that your case has been escalated to our service delivery team. As part of escalations processes, a case manager has been assigned as a sole point of contact and will be attempting to reach you and discuss the update on your case.


We've made an urgent follow-up and requested for a contact to be done within the day.


Kind regards,


Hi @xJimiclegxx,


I understand that our Service Delivery team has been in touch and was able to resubmit your order with the correct address. Further updates will be given by them.


Let us know should you require any assistance.


Kind regards,