NBN connection keep dropping out

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Level 1a
We having terrible problem with connection, keep dropping out.
Called TPG done all the test nothing is working out.
Please find us quick fix. Hate not having good connection from last three days
2 REPLIES 2
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Moderator

Hi @Bindu231,

 

Welcome to TPG Community!

 

We know how inconvenient to use an unstable connection and we'd like to help get to the bottom of this.

 

We have located an account using your community details, but we'd like to make sure that we got the right one. Can you PM us your TPG customer ID, username and address?

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your response. Thank you.

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Moderator

Hi @Bindu231, thanks for providing the account details via PM.

 

We have checked the status of your service and we are not detecting any fault on the line or network that may affect the stability of your connection.

 

We are suspecting a possible wireless drop outs issue if all the devices are connecting via Wi-Fi and we recommend having a read of these community articles which can help in improving its performance.

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...


Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

 

Wi-Fi troubleshooting steps - No Internet/Connection

 

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

You may also PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. Thank you.