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No connection & Poor customer service

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vfesav
Level 2
I made the decision to join TPG FTTH on 18 May 2020 and I have been Regretting it! My service went active on Wednesday however I have not been able to use any internet yet I am being billed from Wednesday when it went active so I am being billed for a service I haven’t been receiving.
I am extremely frustrated and disappointed with the service I have been receiving. I have called nearly 4 times everyday since Wednesday because my phone calls keep getting disconnected and no one bothers to call me back. My case has been escalated to an engineer 4 days now and I still haven’t heard anything when they advised me to wait 24-48hours. When I call I can’t talk to them only receive callbacks but my issues has been on going I asked for a technician to come out on Friday and the problem would’ve been solved by now but all I’m getting is delays and horrible service. This is affecting my career as I am suppose to be working from home and I haven’t been able to do so. I need this fixed today or my funds refunded so I can find a new provider.
Also the app does not work for me
1 ACCEPTED SOLUTION

Accepted Solutions
KarlB
Moderator

Hi @vfesav 

 

I can see this has already been escalated to one of our Engineers, who are still investigating your connection issues. They will call you back ASAP with an update.

 

Regards,

Karl

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2 REPLIES 2
KarlB
Moderator

Hi @vfesav 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

KarlB
Moderator

Hi @vfesav 

 

I can see this has already been escalated to one of our Engineers, who are still investigating your connection issues. They will call you back ASAP with an update.

 

Regards,

Karl