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No internet or phone after upgrading to FTTB 250.

chooky68
Level 3

Today the technician came & did setup. Got new Adtran GFast 422G CPE modem. I was using ArcherVR1600v for FTTB100. Can I still use Archer for the new plan or do I have to use the new modem? If I have to use the new modem what settings do I need to connect with Archer? Bridge? There is nothing about this in your setup guides.

When I connect phone cable to Adtran gfast stops flashing but can't do anything.

When phone cable is plugged into dsl on Archer I get nothing.

I have reset Archer & rebooted Adtran. 

Have been on the phone with support with no help.

3 REPLIES 3
adib_rahmang
Moderator

Hi @chooky68,

 

We'll check out what's going on with your setup. Can you send me a DM?

 

 

chooky68
Level 3

What is happening??? 

Still no internet or phone!!! 

chooky68
Level 3

Resolved. TPG rang me & fixed internet for now.