Please answer me…

[Seongmin469]

Hi Im seongmin Kim
I moved from the same apartment to another unit, do I have to register the unit number again to use Wi-Fi? There is a Wi-Fi that I am using before, but I am trying to use Wi-Fi after moving to another unit, but it doesn't work

[Daisy_Dhen]

Welcome to TPG Community @Seongmin469!

Though you moved on the same building but different unit number, we still need to process a service transfer request as your modem/router is configured to the current unit number. 

We can help organise the relocation of your service. Shoot us a PM with your TPG username or customer ID. 

Regards, 

Daisy_Dhen

[Seongmin469]

My ID is xxxxxxx
Can you change my Unit’s network? 
My unit 306 move to Unit 315 at same apartment

[Daisy_Dhen]

Could you also confirm the account holder's name and DOB? 

[Seongmin469]

First Name: xxxx
Last Name : xxxx
xxxxx
 

[Daisy_Dhen]

Thanks for the info. We've edited your recent posts as it contains your account details. Please refrain from posting your details in public.

Kindly await for a call within day from our relocation specialist. 

Regards, 

Daisy_Dhen

[Seongmin469]

Can I use Wi-Fi where I moved today? When can I use it?
Thank you for your kind

[Daisy_Dhen]

A relocation order needs to be lodged so your service will be activated at unit 315. We cannot guarantee it can be activated today. Nevertheless, we've sent a request to our relocation team to contact you for further assistance. 

Regards, 

Daisy_Dhen

[Seongmin469]

I appreciate to you for everything
Thank you!

[Daisy_Dhen]

Glad to help. 

Cheers!

Daisy_Dhen