Hi @nazzylonglegs ,
Welcome to the community!
Thanks for rasing this to us. In the event that no one is available to receive the parcel, it will redirected to the nearest Local Post Office. We'd love to help and chase this with our Account Specialists Team. Please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
@nazzylonglegs wrote:
Hi. We are moving to a new house on 18th of Feb so I applied today (15 Feb) for a new TPG NBN internet plan.
I didn't expect TPG to act so fast, and I promptly got an email saying that they have shipped the modem to the new adress that we are moving to.
We havent moved yet so I called TPG support to redirect the modem to another address. I spent over an hour with support, to be told that a "supervisor" will call back with an update. I have not received any update.
Can anything be done? Or should I just call the courier and try and redirect the modem.
