Hi @lstrchn ,
Welcome to the community!
Thanks for raising this to us.
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@lstrchn wrote:
I upgraded to the FTTB M bundle and a technician came in today to facilitate it. I was doing so specifically to get my upload speeds up to scratch, but they're still sitting at a consistent 0.8-1mbps on all the speed tests I've used via the wifi.
The download speed is usually in the 90s, which matches what the plan says it should be, but according to the technician, the upspeeds should be around the 20s. He has suggested that it could possibly be the modem (an HG659 from the previous plan) which is due for replacement apparently, but I haven't yet recieved the TPlink modem that was supposed to come.
Any help would be appreciated!
