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Slow wait for connection

Nic Level 1b
Level 1b

Has anyone found any way to fast track a connection.

I've convinced a client to connect to tpg 400 because there had been an existing connection in their office in King st Melbourne. The fibre, modem etc is all there.

The sales team initially said it would be active on the 8/10. They now advise connection will be early November.

Is it normal for TPG to take a couple of months to reactive fibre to a building, and has anyone managed to find a way to speed this process up?

It's impossibe to keep things running on 4G wireless internet.

 

5 REPLIES 5
Moderator

Hi @Nic,

 

We apologise for the inconvenience this delay is causing you.

 

Please send us a private message with the account details so we can chase this matter with our Corporate/Business Team.

 

To send a private message, please refer to the link below:

 

How do I private message (PM) in the community - TPG Community

 

Nic Level 1b
Level 1b

Thanks Riezl,

I have PM'ed you

-Nic

Moderator

Hi @Nic, thanks for providing the account details via PM.

 

Your concern and feedback has been forwarded to our Corporate Team and they are now working on this.

Nic Level 1b
Level 1b

I'm afraid it's been yet another week and not a word from TPG.

I'm astounded this process can be so inefficient.

 

Highlighted
Moderator

Apologies if you were unable to receive a feedback from our Corporate Team, @Nic.

 

We have made another follow up and requested for a contact to be made as soon as possible.