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Hi @aleisha4 . What type of NBN connection do you have?
What model wifi router?
When you have the problem, is there any change to the lights on the NBN box (if you have one) and the router?
What device do you use to run the speedtest?
Hi @aleisha4,
We'd be happy to help. We recommend checking out this article Troubleshooting NBN Speed
Send us a private message and we'll check your connection.
-Ahra_G