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TPG FTTB Not Available through sales, although Infrastructure is available in building

Level 2

Hi All,


I have recently tried signing up to a TPG FTTB plan at my new premise, however Sales are mentioning that this is not yet avaliable in the building, however I have been told otherwise by the building manager, and have taken photos of all the TPG FTTB Infrastructure.


I ended up signing up to an NBN 100 plan as TPG will not assist me with confirming if TPG FTTB is avaliable.


Who can I speak with to have this escalated, as I'm hearing many mixed things with regards to overall avaliabiltiy, and have pictures which prove that this should be readily available.





Hi @simon_sayz, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community