TPG FTTB service is slow

[kingkoala]

I currently have the Zyxel gfast NTU hooked into the supplied TP-Link VR1600v v2 modem via the WAN port and WiFi is only hitting 5-50mbps down and 5-50mbps up, nowhere near the average speeds as indicated.

I have already tried resetting and changing the wireless channel from auto to a channel with less competition, but only getting about 20 down from 5 metres away.

Also, I'm not getting any 5ghz signal after the upgrade from NBN FTTB 100 to TPG fibre FTTB 250 (not that it ever worked anyway).

The VR1600v is starting to yellow and is running hot, so it could be old hardware, but not sure if I can use. BYO modem as on this page (https://support.tpg.com.au/tpg-broadband-settings) it mentions that "BYO modems aren't supported with TPG Fibre. You'll need to use your TPG modem."

Could someone reach out to help?

[david64]

@kingkoala . Regarding the 5GHz wifi, is the VR1600 5G indicator light on? In the router admin, is the 5GHz band Enabled? Is the SSID hidden?

Regarding speed, can you test with ethernet PC rather than wifi device? Best indicator of speed.

Do you have a spare router or might you be able to borrow one? See if it actually works with gfast and whether it is faster.