I have been trying since Wednesday 15th April to get in contact regarding a house move, so I am up & running on return to working from home.
There is no one on the end of the phone line; no on responds to Chat messages (they just get closed without a response); the instructions on moving house online are no longer working like you think they are & making a complaint (once you find HOW TO!) & no one replies.. I JUST WANT TO CHANGE MY ADDRESS!!
If you dont want my business, cancel my service (WITHOUT the contract cancellation fee) & I will happily go to Aussie Broadband who are now calling for my business after a quick chat that only took 7minutes in queue!!