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Unable to receive text message roaming

alokk165
Level 2
Hi tpg team,

Due to emergency I have travel outside Australia and I was unable to enabled international roaming service prior flying out.

Now I would like to enable International roaming and I cannot login as the verification code is being sent to mobile rather over the registered email id.
I have sent couple of emails to tpg customer service support team but no reply and response.
Even I cannot call tpg customer care being outside.

Can you please help and guide me to enable international roaming service at least expecting to receive txt message while outside.

1 REPLY 1
Aubrey
Moderator

Hi @alokk165, please send us a private message with your mobile number or customer ID and let's have a look at your account. 

 

Thanks,

Aubrey