fireware

[tranquilo1]

Hi Can I have a fireware upgrade please. Been having alot of issues with my wifi always dropping out.

I have an old router HG 630

Thanks

[Will]

Hi @tranquilo1 

Welcome to the Community!

I'm afraid that we won't be able to upgrade the firmware version. Looking at our records, it appears that your account was migrated from Wondercomm wherein you were using the Huawei HG630 modem at that time. In order to address the WIFI dropouts you're experiencing, we'll be replacing your modem.

Can you PM me your shipping address so we can process the modem shipment?

Regards,

[tranquilo1]

Thanks Will, have sent a PM

[Will]

Hi @tranquilo1,

Thanks for providing your shipping details via PM. You'll be notified once we have the consignment details.

Regards,

[Will]

Hi @tranquilo1,

Your modem has been shipped via Startrack. We've sent you an email pertaining to the consignment details.

Cheers!

[tranquilo1]

Thanks Will. Now I rebooted and still stuck on this page.....your newly installed broadband equipment is waiting to be automatically configured

[Riezl]

Hi @tranquilo1, we can see that your modem is already connected to our server and your service should be working now.

Should you need further assistance, please let us know. Thank you.

[tranquilo1]

Thanks up and running.

Great customer service off you guy's much appreciated

[Riezl]

Thanks for the confirmation, @tranquilo1. Have a wonderful day! Cheers!