TPG Community

tranquilo1 · ‎08-07-2019

Hi Can I have a fireware upgrade please. Been having alot of issues with my wifi always dropping out.

I have an old router HG 630

Thanks

Will · ‎08-07-2019

Welcome to the Community!

I'm afraid that we won't be able to upgrade the firmware version. Looking at our records, it appears that your account was migrated from Wondercomm wherein you were using the Huawei HG630 modem at that time. In order to address the WIFI dropouts you're experiencing, we'll be replacing your modem.

Can you PM me your shipping address so we can process the modem shipment?

Regards,

tranquilo1 · ‎09-07-2019

Thanks Will, have sent a PM

Will · ‎09-07-2019

Hi @tranquilo1,

Thanks for providing your shipping details via PM. You'll be notified once we have the consignment details.

Regards,

Will · ‎10-07-2019

Hi @tranquilo1,

Your modem has been shipped via Startrack. We've sent you an email pertaining to the consignment details.

Cheers!

tranquilo1 · ‎13-07-2019

Thanks Will. Now I rebooted and still stuck on this page.....your newly installed broadband equipment is waiting to be automatically configured

Riezl · ‎13-07-2019

Hi @tranquilo1, we can see that your modem is already connected to our server and your service should be working now.

Should you need further assistance, please let us know. Thank you.

tranquilo1 · ‎13-07-2019

Thanks up and running.

Great customer service off you guy's much appreciated

Riezl · ‎13-07-2019

Thanks for the confirmation, @tranquilo1. Have a wonderful day! Cheers!