slow speed of NBN Home Superfast

lui388
Level 2

Hi, I have upgraded my plan from ADSL to Fibre Superfast, but my speed now is down from 90mbps to 73.2mbps, which is far lower than the 200mbps advertised.
How can I fix it?

3 REPLIES 3
BasilDV
Moderator

Hi @lui388

 

Did you test the speed via WiFi or Wired connection?

 

What troubleshooting have you tried so far?

 

Please send us a private message with your account details and we'll check it further.

 

BasilDV

lui388
Level 2

Hi, 
I have tested both wired and Wifi speeds, both improved a little bit today, but still far lower than 200mbps. See these two images.
Account Details:

 

 

BasilDV
Moderator

Hi @lui388

 

Please refrain from posting any account details in public as it may compromise your security. We've already edited your post.

 

Just send us a private message with your account details for us to check on this further.

 

How do I private message (PM) in the community

 

BasilDV