$5 Charge

Level 2
Hi. I recently cancelled our ADSL2+ and phone service. The last day was 2nd June 2019 but the next day we were charged $5. What was this charge for?

Hi @tc66 ,


The $5.00 could be the total amount of the 30 days notice charge plus the unused portion of the service.

Note: The 30 days notice is required to be provided when cancelling your internet service. This is discussed during registration and is also covered in our terms and conditions.


We tried to use your Community Details to pull up the account unfortunately it does not show any matching records, to better understand what happened on the bill we'd like to get your account details (Username/Customer ID together with the address on file).


In case you need a reference:  How do I private message (PM) in the community