The telstra technician came to my house, and he can't the "mainline" on the street is faulty, and he can't do the installation. But the other technician said it's fine, and he can connect my granny flat to the main house (because they're very close, side by side). If the mainhouse has internet connection, there is no reason that the granny flat next to the main house can't have internet connection. The mainline should not be faulty, since the entire street has internet connection. So i'm suspecting that he doesn't want to do his job, because it might take too long. I asked for his job number so I can refer it to another telstra technician that can do the installation, but he insists that I contact TPG for this matter, and he wouldn't provide the job number.
I have waited since november last year for this installation, can I get this resolved asap please? If possible, I want to arrange another Telstra technician that I know, to complete this installation.
