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Thanks for your query!
Let me have a look and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Can you please PM your TPG Username/CID and service address...?
Sorry, a PM is a ''PRIVATE MESSAGE'', where u post something direct to me.
I can not find your account using that email address.
There is a billing issue.
You can log in with the new TPG APP, or visit your account online to update your details.
I have forwarded your details onto our Billing officers.
Someone should call you today.