Can I change my direct debit date?

[yuki2020]

I would like to line up my direct debit bills to fit in with my pay date

[BasilDV]

Hi @yuki2020

Welcome to the Community!

We were able to locate your account and learned that you've been in touch with our Accounts team.

The request has been raised for further updates will be provided by your case manager.

Let us know if you need further assistance.

BasilDV

[matthanna27]

I actually made a phone call to you guys and requested my bill cycle change so it would line up with the due date of around the 21st of each month. Now it's been 2 months it's still being taken out direct debit around the 5th of each month

[Angeli]

Hi @matthanna27, 

Welcome to TPG Community! 

We'll have a look on your current billing cycle and then we can discuss it further afterwards. Send us a PM with your TPG customer ID or username please. 

How do I private message (PM) in the community

Regards, 

Angeli