Cancelation email received is misleading

[Sapman]

the email received from cancelation team is misleading.

it suggests :

"

Dear Customer,

Thank you for your recent contact with TPG. We are sorry to hear you wish to cancel your internet and/or home phone service.

To proceed with cancellation, submit your request online by logging in to TPG My Account at https://www.tpg.com.au/account and clicking Cancel Your Service.

"

Scenario:

i am trying to cancel my 5G home internet service

Problem:

There is no "Cancel Your Service" option available after logging in to account but the email received from TPG suggests this step.

[Shane]

Hi @Sapman ,

One of my colleagues responded to your initial post located here please check your inbox and reply to the message with your details so we can have our accounts team to contact you to discuss the cancellation procedure.

We will disable this post to avoid confusion.

Regards,