Charged twice after I have moved

[Frouyer]

Hi TPG,

I am confused that you are charging me 2 Bills even though I have just one Active Connection.

I recently moved my home in Sep 2021, and I am still being charged for both old and new address.

How is this possible? Could you please provide an explantion and refund me as soon as possible?

Best regards,

Florian

[Anonymous · Accepted solution]

Hi @Frouyer ,

Thanks for bringing this to our attention. I would love to help and raise this to our Account Specialists Team for investigation. Please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. 

How do I private message (PM) in the community 

Regards,

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@Frouyer wrote:

Hi TPG,

I am confused that you are charging me 2 Bills even though I have just one Active Connection.

I recently moved my home in Sep 2021, and I am still being charged for both old and new address.

How is this possible? Could you please provide an explantion and refund me as soon as possible?

Best regards,

Florian

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