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Charged twice after I have moved

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Frouyer
Level 2

Hi TPG,

 

I am confused that you are charging me 2 Bills even though I have just one Active Connection.

I recently moved my home in Sep 2021, and I am still being charged for both old and new address.

 

How is this possible? Could you please provide an explantion and refund me as soon as possible?

 

Best regards,

Florian

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @Frouyer ,

 

Thanks for bringing this to our attention. I would love to help and raise this to our Account Specialists Team for investigation. Please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. 

 

How do I private message (PM) in the community 

 

Regards,

 


@Frouyer wrote:

Hi TPG,

 

I am confused that you are charging me 2 Bills even though I have just one Active Connection.

I recently moved my home in Sep 2021, and I am still being charged for both old and new address.

 

How is this possible? Could you please provide an explantion and refund me as soon as possible?

 

Best regards,

Florian


 

View solution in original post

1 REPLY 1
Shane
Moderator

Hi @Frouyer ,

 

Thanks for bringing this to our attention. I would love to help and raise this to our Account Specialists Team for investigation. Please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. 

 

How do I private message (PM) in the community 

 

Regards,

 


@Frouyer wrote:

Hi TPG,

 

I am confused that you are charging me 2 Bills even though I have just one Active Connection.

I recently moved my home in Sep 2021, and I am still being charged for both old and new address.

 

How is this possible? Could you please provide an explantion and refund me as soon as possible?

 

Best regards,

Florian


 

View solution in original post