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FTTB keep dropping out

Level 1c

Hi there,

 

I have been using FTTB service for months without any issues. But recently I am getting constant dropout. There's no issue connecting to the modem. but the modem's internet status become 'disconnected' every 10 minutes with this error message: PPP connection failed. Please contact your Internet service provider to confirm if your line is in good condition. If the problem still exists, please contact TP-Link technical support for further help.  After a while, it will connect again. This has been happening for 3-4 days. It even dropped out twice while I'm writing this post. It's really annoying. 

 

Can you please check my account and see if you can help me resolve the issue? Thanks.

 

Regards,

Wentao

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter