May we know what type of arrangement you are pertaining to?
You can use your TPG online account in managing your service(s).
Here are some articles which you may find helpful:
Should you still require assistance regarding your account, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
You may also contact our Customer Service hotline at: