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Important Message: TPG customer support channels during COVID-19 outbreak

Community Manager

Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home. We appreciate your patience as you may experience longer wait times.


We've put together this list of popular solutions as you may find the answer to your query here. We also encourage you to explore the online support options here, within TPG Community, TPG My Account and TPG Support.


We also encourage you to explore alternate self-serve support channels that may be able to assist you:



  • TPG Community: is the quickest place for customer support where you can search for solutions, check help guides and ask questions






  • New connection setup help: All our setup guides are here





We appreciate your patience and understanding and thank you for your continued support.


Would you like to chat with us instead? Our customer support agents will also be available online via Chat Support.  To chat with us, please visit