Internet Down

[Oxine]

Hi, just wondering when my internet will be up again?

it has been 2 days now since it has been down.

I have resetted my modem 3 times as well as a factory reset.

I have lodged a ticket (11734826) as well as calling TPG.

If someone can just contact me via ticket, initially I just wanted to know how long it will take until my internet is back up, but now, I just need to know why it's down, and if there is anything I can do from my end.

Thanks

[Riezl]

Hi @Oxine , we have located an account using the ticket number you have provided, but we'd like to make sure that we got the right one.

Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community