Internet Not Working

[4921913]

My customer number is xxxxxxx
My NBN has stopped working suddenly.
My account is up to date. I checked and there are no interruptions or outages in my area. I checked that everything is plugged in properly, etc. Nothing. My son needs the internet ASAP he is studying from home. I need it for work. I tried calling you and there is a voice message. Can someone contact me ASAP and assist me with this please.

[Riezl]

Hi @4921913 , we have seen that your concern has been escalated to our Engineering Team and an NBN technician has been booked for Wednesday, 04 August 2021, 8:00 AM - 12:00 PM to fix the issue.

The team is closely monitoring your case and the Case Engineer will be in touch for any additional update. Let us know should you have further queries.

[BasilDV]

Hi @Jane12

Welcome to the Community!

We tried to search for your account using your community details to no avail.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV