No internet connection

[chelseat90]

I had my NBN appointment on Thursday, and my modem arrived today. I have followed the instructions to plug it all in, and have waited over an hour. The internet light on the modem has not lit up.

[Ahra_G]

Hi @chelseat90, 

Upon checking, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and an NBN technician is required to connect the line outside and install the Network Connection Device (NCD).

For your reference: NBN Fibre to the Curb (FTTC) Setup Guide 

I've since raised your concern to our Provisioning Team. A Case Manager should be in touch to assist you and provide updates regarding the status of the installation. 

Regards,

Ahra_G