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Internet Not Working

Level 2

My customer number is xxxxxxx
My NBN has stopped working suddenly.
My account is up to date. I checked and there are no interruptions or outages in my area. I checked that everything is plugged in properly, etc. Nothing. My son needs the internet ASAP he is studying from home. I need it for work. I tried calling you and there is a voice message. Can someone contact me ASAP and assist me with this please.


Hi @4921913 , we have seen that your concern has been escalated to our Engineering Team and an NBN technician has been booked for Wednesday, 04 August 2021, 8:00 AM - 12:00 PM to fix the issue.


The team is closely monitoring your case and the Case Engineer will be in touch for any additional update. Let us know should you have further queries.


Hi @Jane12


Welcome to the Community!


We tried to search for your account using your community details to no avail.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.