TPG Community

Jorgeluis10 · ‎02-05-2020

Hello.! My internet is not working
I need help.
Tpg never get back to me.

RajenS · ‎11-05-2020

Congratulations, you are now connected to TPG fast NBN

CallerID: AVC40*******
20min avg. speed: download 0Kbits/s, upload 13Kbits/s
Connected at: 2020-05-09 18:21:06
Connected for: 1h

View solution in original post

RajenS · ‎02-05-2020

Hi @Jorgeluis10

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

Jorgeluis10 · ‎02-05-2020

Jorgeluis10
0452609159

RajenS · ‎02-05-2020

Hi @Jorgeluis10

You are ready to go, and there must be existing NBN box(Black colour ARRIS Box) inside the house, please connect your new TPG router into to it, you should be good to go,

Thanks
Rajen

Jorgeluis10 · ‎02-05-2020

I have connected the modem it’s white.
The DSL light is on but not the internet light.

Jorgeluis10 · ‎02-05-2020

Hold on I’ll take a look.

Jorgeluis10 · ‎02-05-2020

It’s connected at my phone plug on my kitchen wall

Jorgeluis10 · ‎02-05-2020

Mate I did everything and the internet is not working

Jorgeluis10 · ‎02-05-2020

Hello..
Can you please help me fiz it..
I need the internet..
You guys already charged me for it...
I can’t use the services.
That is not nice.

RajenS · ‎04-05-2020

Hi @Jorgeluis10

I can see, your phone goes to voice mail when we ring, do you have any other contact number we can call you.

Thanks

Rajen

TPG Community

Internet not working