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Internet not working

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Level 3
Hello.! My internet is not working
I need help.
Tpg never get back to me.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Jorgeluis10 

 Congratulations, you are now connected to TPG fast NBN  

 

CallerID: AVC40*******
20min avg. speed: download 0Kbits/s, upload 13Kbits/s
Connected at: 2020-05-09 18:21:06
Connected for: 1h

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29 REPLIES 29
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Moderator

Hi @Jorgeluis10 

 

             Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

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Level 3
Jorgeluis10
0452609159
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Moderator

Hi @Jorgeluis10 

 

You are ready to go, and there must be existing NBN box(Black colour ARRIS Box) inside the house, please connect your new TPG router into to it, you should be good to go,

Thanks
Rajen

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Level 3
I have connected the modem it’s white.
The DSL light is on but not the internet light.
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Level 3
Hold on I’ll take a look.
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Level 3
It’s connected at my phone plug on my kitchen wall
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Level 3
Mate I did everything and the internet is not working
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Level 3
Hello..
Can you please help me fiz it..
I need the internet..
You guys already charged me for it...
I can’t use the services.
That is not nice.
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Moderator

Hi @Jorgeluis10 

 

     I can see, your phone goes to voice mail when we ring, do you have any other contact number we can call you. 

Thanks

Rajen