Landline no dail tone and no internet

[flora711]

Internet just fixed yesterday ticket no. was 10472256, now 13:27 no internet and landline no dail tone again. we saw a technician working on the lines outside our house this morning, might be Telstra unplug our line again, please contact me Asap

[David_M]

Hi @flora711 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @flora711 

Yes. It looks like telstra have made a mistake on your fault probably while working on another service.

I have pushed this concern straight to our telstra faults team and they should get Telstra back out ASAP.

Your a bit unlucky, but it happens.

Regards,

David_M

[wefbee]

Power Cycling is the first thing to do when you face troubleshoot issue.

Please take these steps: How to power cycle the Modem?

• Unplug the power cord from the power outlet or the back of the modem
   
  • If the modems lights do not shut off after removing power, please see below *
     
• Unscrew the coaxial cable from the coaxial outlet or the back of the modem
   
• If using a wireless router, unplug the power cord from the power outlet or the back of the device
   
• Wait 30 seconds - Use this time to verify that any ethernet or phone cables are securely connected to the correct ports
   
  • Verify that the phone cable is plugged into Tel 1 (Tel 1/2)
     
• Screw the coaxial cable back on to the coaxial outlet or the back of the modem
   
• Plug the power cord back in to the power outlet or the back of the modem
   
• Allow 30 - 50 seconds for the lights on the modem to return to their normal blinking stage
   
• If using a wireless router, plug the power cord back into the power outlet or the back of the device. Depends!
   
• Check to see if your services are properly working or not

Hope this helps!

Wefbee