Mobile data not working

[IvannaBodnar]

I have tried to restart the phone multiple times, also switched mobile data off and on again. I can see 4G sign at the top of the screen, but the internet is not working

[Shane]

I responded to your initial post located here and awaiting response.

Send us your details to better understand the situation, please refrain making multiple thread to avoid confusion.

Regards,

[Mabelcaton]

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@IvannaBodnar wrote:
I have tried to restart the phone multiple times, also switched mobile data off and on again. I can see 4G sign at the top of the screen, but the internet is not working      MyAccountAccess

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Hello,

If you have restarted your phone and toggled the mobile data on and off without success, you can try a few more troubleshooting steps. Check if airplane mode is enabled, ensure your data plan is active, and verify that your APN settings are correctly configured.