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Mobile data not working

IvannaBodnar
Level 2
I have tried to restart the phone multiple times, also switched mobile data off and on again. I can see 4G sign at the top of the screen, but the internet is not working
2 REPLIES 2
Anonymous
Not applicable

I responded to your initial post located here and awaiting response.

 

Send us your details to better understand the situation, please refrain making multiple thread to avoid confusion.

 

Regards,

 

 

Mabelcaton
Level 2

@IvannaBodnar wrote:
I have tried to restart the phone multiple times, also switched mobile data off and on again. I can see 4G sign at the top of the screen, but the internet is not working      MyAccountAccess

Hello,

 

If you have restarted your phone and toggled the mobile data on and off without success, you can try a few more troubleshooting steps. Check if airplane mode is enabled, ensure your data plan is active, and verify that your APN settings are correctly configured.