TPG Community

Get online support

My internet not working

Level 2
My internet connection isn’t working a few hours now. What I have tried so far is to turn off the router for a few minutes several times, I have also restarted it 2 times waiting for half an hour both times after receiving the following message when attempting to connect: ‘Your newly installed broadband equipment is waiting to be automatically configured. You do not need to do anything just now, but if this message stays for more than 30 minutes try rebooting the modem/router and waiting a few minutes. If this message continues to persist, you should contact Helpdesk of your internet service provider.’

I am trying to get in contact with support via phone or email, even here, and I did not get any assistance or help.

The threads I managed to find did not help me either.
I hope to hear from you soon as my internet is disabled and that is very inconvenient at this point.

Hi @EmirV,


We have experienced an unplanned outage which affected both our phone and internet services. Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates:


We appreciate your patience and our sincerest apologies for the inconvenience.


If you're still having issues, please PM us your TPG customer ID, username and complete address so we can pull up the account.


Hi @EmirV, thanks for your PM.  Your router should automatically connect to our server, but if it still not connecting, we may need to manually configure its settings and we'll have a senior technical specialist contact you for assistance.


Please PM us your best contact number and most convenient time to receive a call.


Hi @EmirV, we can see that your router has connected to our server and your internet should be working now.


Should you need any assistance, feel free to message us. Thank you.

Level 2