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NBN not working since yesterday morning

sabeenharam
Level 2
Level 2
‎30-04-2020 02:33 AM
I’m located in Noble Park VIC, joined tpg on 15/04/2020. NBN was working perfectly till yesterday’s morning but it stopped working by 8 AM. My husband is working from home and I am studying online my multiple assignments are due and there’s no internet!! Called on helpline whole day but no one answered! This sucks! Checked with other friends located in same area but they’ve no issues at all! Tried resetting the modem and troubleshooting but nothing worked!!! Poor customer service they’ve! I’ve lost a lot of money and time as well due to this outage!!!
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peter_k
Moderator Moderator
Moderator
‎30-04-2020 08:00 AM

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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sabeenharam
Level 2
Level 2
‎30-04-2020 10:30 AM
 
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peter_k
Moderator Moderator
Moderator
‎30-04-2020 10:57 AM

Hi Sabeen 

 

There is currently an NBN Network outage effecting your service. This is unplanned and NBN personel are currently working at restoring the service.

This is effecting multiple people in your area who have an NBN HFC service.

 

You can check for updates by entering your address at the following link.

https://www.nbnco.com.au/support/network-status

 

I do not have an ETA on when this will be repaired but they are working on it.

 

Regards,

Peter

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