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NBN not working

Level 2
My NBN internet is not working as Internet LED is off on modem.

I spent 2.5 hours waiting on phone last evening only to be told that the people who could help me had finished for the night. I called with their stated working hours. I emailed last night and have not received a reply. I am currently at work but do not want to wait for hours again. Please contact me via chat, email or phone. I will be home at about 3:30pm QLD time and would like to know that when I am home I can work with someone to fix that issue.

Hello Jack01986,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
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