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New NBN connection but no internet

Jeybi
Level 2

Hi,

Getting frustrated as NBN box is working and TPG supplied modem is connected but apparently no internet going through. 

3 REPLIES 3
Shane
Moderator

Hi @Jeybi,

 

Thanks for raising this to us. We'd love to help see what causing issues with the service, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi,

Getting frustrated as NBN box is working and TPG supplied modem is connected but apparently no internet going through. 

Jeybi
Level 2

All good now, Thanks TPG

BasilDV
Moderator

You are welcome, @Jeybi

 

Stay safe.