No Internet Connection

[rayandjo]

My internet suddenly stopped working yesterday morning.

I contacted TPG help line which was of no help still no interent, said it was my modem which they replaced only about 4 months ago...all the lights on it are on as they should be but still nothing.

Checked the status and there are no outages or planned maintenence in my area.

Can someone please help I need the internet for work...wasted a whole day yesterday!!

[Riezl]

We are sorry to know that you are having issues with the service and we apologise for the inconvenience this is causing you, @rayandjo .

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community

[rayandjo · Accepted solution]

Thanks but i've had it all sorted now.