No connection

[Bhathiya]

I got my modem today in the morning. I connected to wall socket in my premises. I was wondering still (9:00) in waiting for connection.

[RajenS]

Hi         

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[Bhathiya]

0466241355

[RajenS]

Hi 

Looking at your account now 

Thanks 

Rajen

[RajenS]

Hi 

please connect your modem to kitchen socket,

we may need to manually configure the modem. 

Thanks 

Rajen 

[RajenS]

Hi, 

Great i can see the sync now 

Request Date	Start Date	Completion Date		Status	Result
2020-04-15 10:47:59 EST	2020-04-15 10:47:59 EST	2020-04-15 10:48:10 EST		Completed	Passed
Requested by	Description

AVC Test Result details

Service Status				Upstream	Downstream
Operational Status	Up		RTX Actual Throughput	22372.0 kbps	54444.0 kbps
Service Stability	STABLE		RTX Actual Net Data Rate	22600.0 kbps	54999.0 kbps

[RajenS · Accepted solution]

Hi 

  great You made it, 

I can see you are online now 

Connected at: 2020-04-15 11:04:44
Connected for: 1m 

[Bhathiya · Accepted solution]

Thank you for your generous support. To get my wifi connected. Your very helpful during the service.