TPG Community

Get online support

No connection

SOLVED Go to solution
Highlighted
Level 2
I got my modem today in the morning. I connected to wall socket in my premises. I was wondering still (9:00) in waiting for connection.
2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Moderator

Hi 

  great You made it, 

I can see you are online now 

 

Connected at: 2020-04-15 11:04:44
Connected for: 1m 

 

View solution in original post

Highlighted
Level 2
Thank you for your generous support. To get my wifi connected. Your very helpful during the service.

View solution in original post

7 REPLIES 7
Moderator

Hi         

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

Highlighted
Level 2
0466241355
Highlighted
Moderator

Hi 

 

Looking at your account now 

 

Thanks 

Rajen

 

Highlighted
Moderator

Hi 

please connect your modem to kitchen socket,

we may need to manually configure the modem. 

Thanks 

Rajen 

Highlighted
Moderator

Hi, 

 

Great i can see the sync now 

 

Request Date Start Date Completion Date   Status Result
2020-04-15
10:47:59 EST
2020-04-15
10:47:59 EST
2020-04-15
10:48:10 EST
  Completed Passed
Requested by Description
   
 
 
AVC Test Result details
Service Status       Upstream Downstream
Operational Status Up   RTX Actual Throughput 22372.0 kbps 54444.0 kbps
Service Stability STABLE   RTX Actual Net Data Rate 22600.0 kbps 54999.0 kbps
Highlighted
Moderator

Hi 

  great You made it, 

I can see you are online now 

 

Connected at: 2020-04-15 11:04:44
Connected for: 1m 

 

View solution in original post

Highlighted
Level 2
Thank you for your generous support. To get my wifi connected. Your very helpful during the service.

View solution in original post