TPG Community

Get online support

No internet connection to my house since this morning.

Level 1a

No internet connection to my house since this morning.Please check and advise


My name: Anthony Chin Lok LEE

My address: xxxxx, Riverton, WA 6148



Anthony Lee


Level 1a




Hi @anthony888lee,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, we can see that the issue has been resolved and the internet shows up and running for more than 6 days now.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.