Welcome to TPG Community!
We were able to locate the account using your community details and tested the line.
We've detected an evident fault within the NBN network, which is why you weren't able to get the service.
We'll escalate the case to our Engineering team for further investigation and a possible NBN technician will be requested to resolve the fault.
An assigned Engineer will be in touch within 24 to 48 hours once an update becomes available.