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No phone wall socket

Level 2

New customer, have been trying to ring for over 24 hours but phone calls not being answered...


Tried using messenger... left on read.


I cannot connect the modem into my wall, I have cable from Telstra. I need help. Can I please have a human contact me. Being left with a sour taste, just moved over to TPG and trying to get in contact with customer service is impossible.


Please help


Hi @alanaking1986 


Welcome to the Community!


We were able to locate your account using your community details and learned that you've been in touch with our NBN Provisioning team.

An NBN technician visit has been booked and further updates will be provided as soon as it becomes available.


Let us know if you need further assistance.