Why is my mobile showing that I have moved to novus

[felikso]

My mobile phone has stopped working with a message stating that I have insufficient credits. When I log on to the TPG site, it indicates that the service has moved to Novus. I have no idea what Novus is or who authorised the change

[Dann]

Hi,

Welcome to the Community!

We'd like to check the status of your mobile service. Please PM us your mobile number and full name so we can look into this.

Regards,

Dann

[Anonymous]

Hi felikso,

Our mobile customers have been migrated to our new and improved system. We've made it easier for our mobile and home wireless customers to navigate on the enhanced features of My Account. Whilst, our residential NBN users will remain on the old My Account.

Here's an article than can be of help to you in regards to your mobile usage.

How to check your Mobile Usage on the new my account 

Please let us know if we can further assist you.

My mobile phone has stopped working with a message stating that I have insufficient credits. When I log on to the TPG site, it indicates that the service has moved to Novus. I have no idea what Novus is or who authorised the change